Mr Shannon Kammies

Hi good day, last week I logged a complain about requesting a call back on a serious matter a couple of times and yes the lady over the phone did investigate my complain about who ever calls back let's the phone ring a few seconds and then I recieve a sms they tried calling me back, I mean I could be locked up, I could be busy at work and then they do not attempt to call back again, and she said they are supposed to call back if there was at first no answer it nlis not happening, I mean we pay what ever increases come I have been waiting on a call back for 8 days now since requesting is this service at all?