SK
Shannon K

1 reviews | Active since Apr 2021

05 Dec 2024, 11:21

Mr kammies

I really don't have words for the service lately from these people at legalwise, I had to vent to the ombudsman now stating my case because first I had Robyn kleintjies branch manager, and Nomsa pham pham legally counselor assisting me with a case still ongoing at the property where I stay now with a contractor doing a letter of demand and warning letter now that I want to take legal action I was told by then because my info shows another adress where I previously stayed and not at the current place where the matter is at they can't reffer this matter even sending me policy, but my info at legalwise shows the adress where I am currently staying and this I told Robyn and Nomsa and now I told the same to Shanray morgan who threw the phone down in my ear when I stated this also being rude I am not happy if need be I Will now advertise this in the news paper with the names of these individuals who I don't know if they are aware I am a paying client every month, and why must I go pay a lawyer to assist me if my adress is the one the case file is about, and I have logged cplaints about these people numerous times it's like legalwise does not care what happens.

0
Replies (2)
LegalWise
LegalWise's reply18 Dec 2024, 09:39
Official
Hi Shannon K,
 
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the  Case Management Manager has contacted you regarding the complaint.
 
Our offices remain committed to assisting you and we once again apologize for any remiss in our service. 
 
Nonhlanhla Kheswa
Customer Care Department 
SK
Shannon K's update18 Dec 2024, 20:23
Reviewer Update
No one has contacted me not regarding the branch manager Robyn kleintjies that keeps insisting I only change my address recently which does not make sense, because you can only change it once you moved into the place, my thing is the keeps on saying they won't escalate the matter because m when I joined 5 years ago had another adress, that is the reason why they can't assist me further, telling me to get a lawyer at my own expense how do you tell a member who pays every month there fees, and the place where the whole matter is I am staying there and have change it how do you keep members with this type of service, and for weeks and weeks I have requested top management to assist with the type of service I have been getting but nothing so stop lying please.