SK
Shannon K
1 reviews | Active since Apr 2021
19 Sept 2022, 16:04
Mr Kammies
Very poor an on going case which has been lodge and the counselors never gets back to you in the regard of on going cases, you need to know where are thing but even on the watsapp line you get put on hold not once but twice today alone when I asked may I request a call back on the exsiting case because that's the only way they get back to you but ha a this is not on I'm waiting from Friday morning for a call back
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Replies (2)0
Replies (2)
LegalWise's replyOfficial
20 Sept 2022, 08:57Hi Shannon K,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply20 Sept 2022, 08:57
Official
Hi Shannon K,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
22 Sept 2022, 08:28Hi Shannon K,
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Customer Care Department
LegalWise's reply22 Sept 2022, 08:28
Official
Hi Shannon K,
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Customer Care Department