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WILLIE R
1 reviews | Active since Aug 2021
31 Aug 2021, 10:15
Mr
As a member of 17years at LegaWise in which I never use them, the first time I need them for a case they told me they cannot help me because it is a case concerning a child. It is totally unacceptable because as a paid-up member I demand any type of help.
Helpful (0)
Replies (10)0
Replies (10)
LegalWise's replyOfficial
31 Aug 2021, 10:54Hi Willie R
We refer to your complaint. We apologize for the experience you had .
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had .
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply31 Aug 2021, 10:54
Official
Hi Willie R
We refer to your complaint. We apologize for the experience you had .
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had .
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
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WILLIE R's updateReviewer Update
31 Aug 2021, 13:00Your comment is noted, waiting for an urgent response.
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WILLIE R's update31 Aug 2021, 13:00
Reviewer Update
Your comment is noted, waiting for an urgent response.
LegalWise's replyOfficial
07 Sept 2021, 18:03Hi Willie R
We confirm that we have escalated your concerns to the Pretoria branch manager, Claudia Moolman.
We further confirm that the advice that was given to you by our Legal Counsellor, Khuliso Morathi was correct.
We apologise for the inconvenience that might have been caused.
Thabo Singela
Customer: Care Consultant.
We confirm that we have escalated your concerns to the Pretoria branch manager, Claudia Moolman.
We further confirm that the advice that was given to you by our Legal Counsellor, Khuliso Morathi was correct.
We apologise for the inconvenience that might have been caused.
Thabo Singela
Customer: Care Consultant.
LegalWise's reply07 Sept 2021, 18:03
Official
Hi Willie R
We confirm that we have escalated your concerns to the Pretoria branch manager, Claudia Moolman.
We further confirm that the advice that was given to you by our Legal Counsellor, Khuliso Morathi was correct.
We apologise for the inconvenience that might have been caused.
Thabo Singela
Customer: Care Consultant.
We confirm that we have escalated your concerns to the Pretoria branch manager, Claudia Moolman.
We further confirm that the advice that was given to you by our Legal Counsellor, Khuliso Morathi was correct.
We apologise for the inconvenience that might have been caused.
Thabo Singela
Customer: Care Consultant.
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WILLIE R's updateReviewer Update
13 Sept 2021, 14:32What are you talking about??? I don`t need advice. I NEED HELP WITH THIS CASE!!!! Send me a written mail about why you refuse to help me. Let me guess, that will never happen!!!
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WILLIE R's update13 Sept 2021, 14:32
Reviewer Update
What are you talking about??? I don`t need advice. I NEED HELP WITH THIS CASE!!!! Send me a written mail about why you refuse to help me. Let me guess, that will never happen!!!
LegalWise's replyOfficial
13 Sept 2021, 16:17Hi Willie R
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant
LegalWise's reply13 Sept 2021, 16:17
Official
Hi Willie R
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant
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WILLIE R's updateReviewer Update
17 Sept 2021, 13:20Still heard nothing of LegalWise, the case is urgent. One month later. Pay for 17 years to get treated like this. Let me know, do you want to help me or not. YES or NO. If NO why not???
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WILLIE R's update17 Sept 2021, 13:20
Reviewer Update
Still heard nothing of LegalWise, the case is urgent. One month later. Pay for 17 years to get treated like this. Let me know, do you want to help me or not. YES or NO. If NO why not???
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WILLIE R's updateReviewer Update
20 Sept 2021, 14:23Silence like the grave, no further comments from LegalWise.
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WILLIE R's update20 Sept 2021, 14:23
Reviewer Update
Silence like the grave, no further comments from LegalWise.
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WILLIE R's updateReviewer Update
21 Sept 2021, 09:05No further comments. WHY NOT. Simply ask for a letter about why you don't want to help me. Too much to ask. Realy.
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WILLIE R's update21 Sept 2021, 09:05
Reviewer Update
No further comments. WHY NOT. Simply ask for a letter about why you don't want to help me. Too much to ask. Realy.
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WILLIE R's updateReviewer Update
29 Sept 2021, 09:13STILL WAITING, NO FURTHER COMMENT FROM USELESSWISE
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WILLIE R's update29 Sept 2021, 09:13
Reviewer Update
STILL WAITING, NO FURTHER COMMENT FROM USELESSWISE
LegalWise's replyOfficial
30 Sept 2021, 09:30Hi Willie R
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant
LegalWise's reply30 Sept 2021, 09:30
Official
Hi Willie R
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant
We refer to your above concern.
Please note we will attend to your concern and we ask you to afford us some time to escalate your concern to the Pretoria branch once more.
Thabo Singela
Customer Care : Consultant