Matter Running for 10 Years!!!

The claims centre has not provided sufficient oversight to ensure that this matter is receiving appropriate attention from the assigned legal representative. This case has been ongoing for approximately 10 years, with repeated delays and no clear indication of progress.

Despite requesting updates, I have not received any substantive response. The lack of communication is concerning and does not reflect an active effort to move the matter toward resolution.

I am also concerned that there appears to be insufficient urgency in progressing this case. Given the length of time that has already elapsed, I request a clear status update, including:

1. Current position of the matter 2. Actions taken in the past 3–6 months 3. Outstanding steps and responsible parties 4. Expected timelines for progression