MANAGER REFER MATTER TO CUSTOMER AND DONT DO AS PER REQUEST

i have requested a document from legalwise to refer them to the ombudsman because of their staff that give incorrect information and disagree regarding the reference date and a date when the case is finalise.

The Branch Manager Lee-anne Du Preez send an e-mail to inform us where to get it. the branch suppose to have it. Im paying my membership fee for them to do the work but they dont want to and that indicate laziness and the branch dont perform if a manager can treat customers like that.

Where is company going with a manager with that attitude and dont deliver service