rP
ronald P
1 reviews | Active since Sept 2013
30 May 2020, 09:34
Make policy changes unannounced.
Disappointing unannounced policy change made by Legalwise that they donot cover COVID-19 related incidents if the client is at fault.
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Replies (3)0
Replies (3)
LegalWise's replyOfficial
02 Jun 2020, 16:14Hi ronald P
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply02 Jun 2020, 16:14
Official
Hi ronald P
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
10 Jun 2020, 20:52Hi ronald P
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by the Branch Manager and you discussed your matter. She indicated that options were provided to you on how to approach your matter.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by the Branch Manager and you discussed your matter. She indicated that options were provided to you on how to approach your matter.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply10 Jun 2020, 20:52
Official
Hi ronald P
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by the Branch Manager and you discussed your matter. She indicated that options were provided to you on how to approach your matter.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by the Branch Manager and you discussed your matter. She indicated that options were provided to you on how to approach your matter.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care
rP
ronald P's updateReviewer Update
10 Jun 2020, 20:57I am still very disappointed that no one could answer my questions. I don't want options I want someone to solve my problem. I have asked Sinethemba to get someone who can answer my questions to give me a call. Still no call, with the passing of 1 week.
rP
ronald P's update10 Jun 2020, 20:57
Reviewer Update
I am still very disappointed that no one could answer my questions. I don't want options I want someone to solve my problem. I have asked Sinethemba to get someone who can answer my questions to give me a call. Still no call, with the passing of 1 week.