EM
Ephraim M
1 reviews | Active since May 2020
12 Aug 2020, 03:53
Low,poor and worse service from legalwise
Legalwise i think should be ashamed of themselves,disgraceful ,with regarding almost everything from communication to service to their clients . They are bad news everything it seems a mess but claiming to be a best with a motor dont talk to me talk to my lawyer which lawyer as all their emails provided online seems not to be be working even if you phone their branches they give email address of Jabulanir for soweto that guy not respond to clients emails just to confirm thatbhas received a mail its a hussle. I curse a day i have involved myself with this firm .they deserve no single star. How can they claim to be the best while failing on doing simple thing communication with clients. Its really bad experience and bad news to be in this firm.i never knew i wish i had known before i commit myself with this company. I have serious matter i haved forwarded to their attention upto this day no feedback as yet. Im stranded and frustrated by their low and poor service .email address *** dont think some1 minitoring that mail or either the owner of it is selective on which matters he respond to. Very disappointed of this firm
Helpful (0)
Replies (7)0
Replies (7)EM
Ephraim M's updateReviewer Update
12 Aug 2020, 04:27I even think of considering a private lawyer and claim legal cost against you .that's only way to get your attention i guess .
EM
Ephraim M's update12 Aug 2020, 04:27
Reviewer Update
I even think of considering a private lawyer and claim legal cost against you .that's only way to get your attention i guess .
LegalWise's replyOfficial
12 Aug 2020, 10:16Hi Ephraim M
We refer to your complaint.
We confirm that we called you on the number provided without success. Please note that we have sent an e-mail to your address requesting further details. We will await more information to allow us to investigate.
We thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm that we called you on the number provided without success. Please note that we have sent an e-mail to your address requesting further details. We will await more information to allow us to investigate.
We thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply12 Aug 2020, 10:16
Official
Hi Ephraim M
We refer to your complaint.
We confirm that we called you on the number provided without success. Please note that we have sent an e-mail to your address requesting further details. We will await more information to allow us to investigate.
We thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm that we called you on the number provided without success. Please note that we have sent an e-mail to your address requesting further details. We will await more information to allow us to investigate.
We thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
13 Aug 2020, 14:56Hi Ephraim M
We refer to your complaint and confirm that a complaint has been logged. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and confirm that a complaint has been logged. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply13 Aug 2020, 14:56
Official
Hi Ephraim M
We refer to your complaint and confirm that a complaint has been logged. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and confirm that a complaint has been logged. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
EM
Ephraim M's updateReviewer Update
14 Aug 2020, 06:00Hi Connie i dont believe a fact you phoned me my phone has been on and awaiting your call through to me based on most comments here i had seen you always dont find people on their numbers you have .i even doubt you ever make call as you claim to be or either your response is machine automated based .
You cant always not get people why every one should not be available when ever you call them, please mam do right thing its time to keep promises and deliver.
However now you got my message you know exactly what my concern is and gave you few points to look for me and revert back to me with a legal advise
I will await your feedback based on your investigation you doing now but i hope now should be quicker as most of time wasted already. And cant afford to wat indefinitely. Kindly and humbly respond to my mail of my request towards my Challenge im facing right now i want to know whats next step based on options i may have for handling my case
It should not a hussle to get a response you are dealing with law daily its
Your bread and butter so surely i cant wait for too long because legal wise does nothing other than deal with law so most probably by this far
Considering how long you have been in this industry legalwise should have prompt responses to their desperate clients.im not asking for some money mam only ask for legal advise which i reall believe can take some just half or a day to respond to my mail unless if you short of lawyers
Thanks
You cant always not get people why every one should not be available when ever you call them, please mam do right thing its time to keep promises and deliver.
However now you got my message you know exactly what my concern is and gave you few points to look for me and revert back to me with a legal advise
I will await your feedback based on your investigation you doing now but i hope now should be quicker as most of time wasted already. And cant afford to wat indefinitely. Kindly and humbly respond to my mail of my request towards my Challenge im facing right now i want to know whats next step based on options i may have for handling my case
It should not a hussle to get a response you are dealing with law daily its
Your bread and butter so surely i cant wait for too long because legal wise does nothing other than deal with law so most probably by this far
Considering how long you have been in this industry legalwise should have prompt responses to their desperate clients.im not asking for some money mam only ask for legal advise which i reall believe can take some just half or a day to respond to my mail unless if you short of lawyers
Thanks
EM
Ephraim M's update14 Aug 2020, 06:00
Reviewer Update
Hi Connie i dont believe a fact you phoned me my phone has been on and awaiting your call through to me based on most comments here i had seen you always dont find people on their numbers you have .i even doubt you ever make call as you claim to be or either your response is machine automated based .
You cant always not get people why every one should not be available when ever you call them, please mam do right thing its time to keep promises and deliver.
However now you got my message you know exactly what my concern is and gave you few points to look for me and revert back to me with a legal advise
I will await your feedback based on your investigation you doing now but i hope now should be quicker as most of time wasted already. And cant afford to wat indefinitely. Kindly and humbly respond to my mail of my request towards my Challenge im facing right now i want to know whats next step based on options i may have for handling my case
It should not a hussle to get a response you are dealing with law daily its
Your bread and butter so surely i cant wait for too long because legal wise does nothing other than deal with law so most probably by this far
Considering how long you have been in this industry legalwise should have prompt responses to their desperate clients.im not asking for some money mam only ask for legal advise which i reall believe can take some just half or a day to respond to my mail unless if you short of lawyers
Thanks
You cant always not get people why every one should not be available when ever you call them, please mam do right thing its time to keep promises and deliver.
However now you got my message you know exactly what my concern is and gave you few points to look for me and revert back to me with a legal advise
I will await your feedback based on your investigation you doing now but i hope now should be quicker as most of time wasted already. And cant afford to wat indefinitely. Kindly and humbly respond to my mail of my request towards my Challenge im facing right now i want to know whats next step based on options i may have for handling my case
It should not a hussle to get a response you are dealing with law daily its
Your bread and butter so surely i cant wait for too long because legal wise does nothing other than deal with law so most probably by this far
Considering how long you have been in this industry legalwise should have prompt responses to their desperate clients.im not asking for some money mam only ask for legal advise which i reall believe can take some just half or a day to respond to my mail unless if you short of lawyers
Thanks
LegalWise's replyOfficial
18 Aug 2020, 15:16Hi Ephraim M
We refer to your complaint and thank you for giving us an opportunity to investigate.
We confirm that the we investigated your complaint and requested our Paralegal Services Manager, Niren Morgan, to assign a Legal Counselor to contact you. We further confirm your indication that you received communication about an appointment at the Johannesburg branch,to consult with our Legal Counselor, Mr Godfrey Nungu. In addition, you were told to submit relevant documents regarding your matter to our Legal Counselor for perusal and assistance.
Please do not hesitate to contact us for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and thank you for giving us an opportunity to investigate.
We confirm that the we investigated your complaint and requested our Paralegal Services Manager, Niren Morgan, to assign a Legal Counselor to contact you. We further confirm your indication that you received communication about an appointment at the Johannesburg branch,to consult with our Legal Counselor, Mr Godfrey Nungu. In addition, you were told to submit relevant documents regarding your matter to our Legal Counselor for perusal and assistance.
Please do not hesitate to contact us for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply18 Aug 2020, 15:16
Official
Hi Ephraim M
We refer to your complaint and thank you for giving us an opportunity to investigate.
We confirm that the we investigated your complaint and requested our Paralegal Services Manager, Niren Morgan, to assign a Legal Counselor to contact you. We further confirm your indication that you received communication about an appointment at the Johannesburg branch,to consult with our Legal Counselor, Mr Godfrey Nungu. In addition, you were told to submit relevant documents regarding your matter to our Legal Counselor for perusal and assistance.
Please do not hesitate to contact us for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and thank you for giving us an opportunity to investigate.
We confirm that the we investigated your complaint and requested our Paralegal Services Manager, Niren Morgan, to assign a Legal Counselor to contact you. We further confirm your indication that you received communication about an appointment at the Johannesburg branch,to consult with our Legal Counselor, Mr Godfrey Nungu. In addition, you were told to submit relevant documents regarding your matter to our Legal Counselor for perusal and assistance.
Please do not hesitate to contact us for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care
EM
Ephraim M's updateReviewer Update
19 Aug 2020, 06:03I thank you so much .... i received your call yesterday and appointmentbwas put in place for september with legal counsellor ....im sorry for things had to turn this way due to miscommunication but eventually i can gladly confirm i got assisted and still believe legalwise you are the best. Thank you once again continue with good work
Kindest regards
Kindest regards
EM
Ephraim M's update19 Aug 2020, 06:03
Reviewer Update
I thank you so much .... i received your call yesterday and appointmentbwas put in place for september with legal counsellor ....im sorry for things had to turn this way due to miscommunication but eventually i can gladly confirm i got assisted and still believe legalwise you are the best. Thank you once again continue with good work
Kindest regards
Kindest regards
LegalWise's replyOfficial
20 Aug 2020, 11:05Hi Ephraim M
We thank you for feedback and appreciate it.
Connie Serekoeng
Consultant: Customer Care
We thank you for feedback and appreciate it.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply20 Aug 2020, 11:05
Official
Hi Ephraim M
We thank you for feedback and appreciate it.
Connie Serekoeng
Consultant: Customer Care
We thank you for feedback and appreciate it.
Connie Serekoeng
Consultant: Customer Care