ZN
Ziphora N
1 reviews | Active since Feb 2023
11 Feb 2023, 08:00
Lost in Legal
I logged a matter with Legalwise end November /December and to date there is not feedback I receive one update in January to tell me a letter has been sent out and nothing else since then. My matter is hanging. The legal councillor who is handling my case is non-chalant about my matter.
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Replies (2)
LegalWise's replyOfficial
13 Feb 2023, 08:24Hi Ziphora N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply13 Feb 2023, 08:24
Official
Hi Ziphora N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's replyOfficial
28 Feb 2023, 13:31Hi Ziphora N,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply28 Feb 2023, 13:31
Official
Hi Ziphora N,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department