NN
Nomzamo N
1 reviews | Active since Dec 2019
20 Feb 2026, 09:21
Long-standing LegalWise client – very disappointed and concerned
Long-standing LegalWise client – very disappointed and concerned I would like to raise a serious complaint about the service I have received from LegalWise. I have been a loyal LegalWise client since 2013 and have paid my premiums consistently for more than 10 years. During this time, I have reported four different legal matters to them, and unfortunately none of these cases were successfully resolved. The service experience has been very frustrating. There are constant delays, repeated requests to complete and sign the same documents, and very little feedback or progress on my matters. However, when it comes to premium payments, reminders are always sent on time. My current situation is very serious. I reported a matter last year that involves my property, and I am now at risk of losing my house. Despite the urgency, I feel that my case is not being treated with the seriousness and urgency it deserves. This has caused me a great deal of stress and anxiety. After paying premiums for all these years, it feels like I have been contributing money without receiving the legal support and protection that was promised. I am requesting urgent intervention from LegalWise:
Helpful (0)
Replies (5)0
Replies (5)
LegalWise's replyOfficial
20 Feb 2026, 15:33Hi Nomzamo N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply20 Feb 2026, 15:33
Official
Hi Nomzamo N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
NN
Nomzamo N's updateReviewer Update
24 Feb 2026, 08:49Your company doesn't know what they doing you always apologies about the services we experience, as I said non of my cases with LegalWise were successful always asking me to sign the documents that all, I told long time that I'm disabled but you always keep me up and down using my own money. But no progress only debiting from my account. Tell me which of my cases all these years you dealt successfully? I'm very disappointed really
NN
Nomzamo N's update24 Feb 2026, 08:49
Reviewer Update
Your company doesn't know what they doing you always apologies about the services we experience, as I said non of my cases with LegalWise were successful always asking me to sign the documents that all, I told long time that I'm disabled but you always keep me up and down using my own money. But no progress only debiting from my account. Tell me which of my cases all these years you dealt successfully? I'm very disappointed really
LegalWise's replyOfficial
25 Feb 2026, 15:52Hi Nomzamo N,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Supervisor has contacted you regarding the complaint and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Supervisor has contacted you regarding the complaint and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply25 Feb 2026, 15:52
Official
Hi Nomzamo N,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Supervisor has contacted you regarding the complaint and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Supervisor has contacted you regarding the complaint and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
NN
Nomzamo N's updateReviewer Update
06 Mar 2026, 13:50I would like to express my serious disappointment with LegalWise and the service I have received over the years.
I have been a LegalWise member since 2013 and have faithfully paid my monthly premiums with the hope that the company would assist me when I face legal challenges. Unfortunately, my experience has been extremely disappointing.
I have previously reported three matters to LegalWise, and none of them were successfully resolved. Now I am facing a very serious matter and when I approached them for assistance, I was told that they cannot help me because they cannot find debit payments in my bank account between 2018 and 2019. During that time, I raised complaints on social media regarding payment issues, but nothing was done to assist me.
What is even more concerning is that I lodged this matter with LegalWise last year and at that time none of these issues were raised. Only now I am being told many different reasons why they cannot assist me.
I was also informed that my account had lapsed, yet I never received any calls, messages, or communication from LegalWise asking about the status of my account or informing me about the lapse. As a long-standing client, I expected proper communication and support.
As a person living with a disability and currently unemployed, I trusted LegalWise to assist me in difficult situations. Instead, I feel that my money has been wasted because the company has not been helpful when I needed them the most.
At this point, I believe the fair solution would be for LegalWise to refund all the premiums I have paid over the years, as the service I received has not provided the support that was promised.
I would not recommend LegalWise to anyone based on my experience.
I hope LegalWise management will respond to this matter urgently and treat their long-standing clients with fairness and respect.
NN
Nomzamo N's update06 Mar 2026, 13:50
Reviewer Update
I would like to express my serious disappointment with LegalWise and the service I have received over the years.
I have been a LegalWise member since 2013 and have faithfully paid my monthly premiums with the hope that the company would assist me when I face legal challenges. Unfortunately, my experience has been extremely disappointing.
I have previously reported three matters to LegalWise, and none of them were successfully resolved. Now I am facing a very serious matter and when I approached them for assistance, I was told that they cannot help me because they cannot find debit payments in my bank account between 2018 and 2019. During that time, I raised complaints on social media regarding payment issues, but nothing was done to assist me.
What is even more concerning is that I lodged this matter with LegalWise last year and at that time none of these issues were raised. Only now I am being told many different reasons why they cannot assist me.
I was also informed that my account had lapsed, yet I never received any calls, messages, or communication from LegalWise asking about the status of my account or informing me about the lapse. As a long-standing client, I expected proper communication and support.
As a person living with a disability and currently unemployed, I trusted LegalWise to assist me in difficult situations. Instead, I feel that my money has been wasted because the company has not been helpful when I needed them the most.
At this point, I believe the fair solution would be for LegalWise to refund all the premiums I have paid over the years, as the service I received has not provided the support that was promised.
I would not recommend LegalWise to anyone based on my experience.
I hope LegalWise management will respond to this matter urgently and treat their long-standing clients with fairness and respect.
NN
Nomzamo N's updateReviewer Update
11 Mar 2026, 13:12I would like to express my serious disappointment with LegalWise and the service I have received over the years.
I have been a LegalWise member since 2013 and have faithfully paid my monthly premiums with the hope that the company would assist me when I face legal challenges. Unfortunately, my experience has been extremely disappointing.
I have previously reported three matters to LegalWise, and none of them were successfully resolved. Now I am facing a very serious matter and when I approached them for assistance, I was told that they cannot help me because they cannot find debit payments in my bank account between 2018 and 2019. During that time, I raised complaints on social media regarding payment issues, but nothing was done to assist me.
What is even more concerning is that I lodged this matter with LegalWise last year and at that time none of these issues were raised. Only now I am being told many different reasons why they cannot assist me.
I was also informed that my account had lapsed, yet I never received any calls, messages, or communication from LegalWise asking about the status of my account or informing me about the lapse. As a long-standing client, I expected proper communication and support.
As a person living with a disability and currently unemployed, I trusted LegalWise to assist me in difficult situations. Instead, I feel that my money has been wasted because the company has not been helpful when I needed them the most.
At this point, I believe the fair solution would be for LegalWise to refund all the premiums I have paid over the years, as the service I received has not provided the support that was promised.
I would not recommend LegalWise to anyone based on my experience.
I hope LegalWise management will respond to this matter urgently and treat their long-standing clients with fairness and respect.
Add your reply
BoldItalicBulletsNumbers
NN
Nomzamo N's update11 Mar 2026, 13:12
Reviewer Update
I would like to express my serious disappointment with LegalWise and the service I have received over the years.
I have been a LegalWise member since 2013 and have faithfully paid my monthly premiums with the hope that the company would assist me when I face legal challenges. Unfortunately, my experience has been extremely disappointing.
I have previously reported three matters to LegalWise, and none of them were successfully resolved. Now I am facing a very serious matter and when I approached them for assistance, I was told that they cannot help me because they cannot find debit payments in my bank account between 2018 and 2019. During that time, I raised complaints on social media regarding payment issues, but nothing was done to assist me.
What is even more concerning is that I lodged this matter with LegalWise last year and at that time none of these issues were raised. Only now I am being told many different reasons why they cannot assist me.
I was also informed that my account had lapsed, yet I never received any calls, messages, or communication from LegalWise asking about the status of my account or informing me about the lapse. As a long-standing client, I expected proper communication and support.
As a person living with a disability and currently unemployed, I trusted LegalWise to assist me in difficult situations. Instead, I feel that my money has been wasted because the company has not been helpful when I needed them the most.
At this point, I believe the fair solution would be for LegalWise to refund all the premiums I have paid over the years, as the service I received has not provided the support that was promised.
I would not recommend LegalWise to anyone based on my experience.
I hope LegalWise management will respond to this matter urgently and treat their long-standing clients with fairness and respect.
Add your reply
BoldItalicBulletsNumbers