**** to by legalwise

In November 2021 I requested this company to put my monthly subscriptions on my persal yet in end January I discovered when I looked into my payslip there was nothing on them. I went to the branch in East London and asked for a platform to forward a complaint I submitted one and left. In March sometime on the 12th I received a call from Thuli telling me she has managed to locate the call center agent and recording with myself making that instruction. But when I asked her to forward me that recording nothing prevailed and the recent time I went to the branch I was told if I can reversedly pay these subscriptions up to November when I refused with my reasons that I cannot take a liability for their unprofessional agents. I was told the complaint has been closed I need to reopen it and yet I asked to be cced because they are lies. The lady I spoke to at the branch said she forwarded my reopened complaint to a customer care manager by the name Selma Havenga however I never received any copied email on my inbox. Kindly please help me as this complaint is reaching 8monthly period now yet my legal matters are prescribing in August 2022.