LegalWise will make you look unWISE trusting them- fight them before they fight for you

What is the point of paying for legal protection when you must first fight, beg and escalate to an ombudsman just to get the legal provider to do its job?

I submitted my matter to LegalWise on 29 June 2026 after I was seriously injured in a collision. I was inside a stationary vehicle, safely positioned off the roadway with its hazards on, when it was struck from behind with such force that it spun several times and was effectively written off. The other party’s responsibility was clear, and I submitted extensive supporting evidence for my third-party claim.

Instead of assisting me to recover what was due, LegalWise repeatedly looked for reasons why I supposedly did not have a valid claim. Once I supp**** the evidence addressing those excuses, the responses stopped altogether.

I lodged a formal complaint on 29 July, submitted further documents on 12 August and a supplementary submission on 20 August. LegalWise has since ignored FIVE emails on a time-sensitive matter. Aside from the basic courtesy of an acknowledgement. so they got my mails but no update or formal decision.

Even if LegalWise wants to decline cover, it has a responsibility to respond, give proper reasons and allow the matter to be challenged. Simply going silent while losses continue to increase is unacceptable.

The delay has had serious consequences. The vehicle has remained unusable, towing and storage costs have continued to accumulate, I have incurred transport expenses, and my business-critical laptop was also damaged. I was recovering from significant injuries and needed legal assistance—not a second battle against the company I pay every month to protect my legal interests.

Their conduct leaves the disturbing impression that every possible excuse is used to avoid accepting responsibility for a matter. A policyholder should not have to threaten legal proceedings or escalate to an ombudsman before receiving a response.

People used to laugh when I told them I had a LegalWise policy. Sadly, I can now understand why. You apparently have to fight LegalWise before LegalWise will fight for you.

I have paid my premiums and comp**** with every request for information. I will not allow this matter to disappear through silence and delay. If LegalWise prefers to account for its conduct before the ombudsman or in court instead of responding responsibly to its own policyholder, then so be it.

Extremely disappointing service from a company whose entire purpose is supposed to be protecting people’s legal rights. Adding more injury on top pf the injuries I already sustained