Legalwise still at it with nothing to change my opinion about LegalWise wrong

Sick and tired for excuses and explanation if you ever get a call back after loging complaint or trying to get them to do a so called investigation into your matter. You raise your opinion, making calls with no actions. This is so pathetic. After complaining and a bad review on hellopeter they don't seem to care at all. Krugersdorp Branch called me and explained their side of their story as to why they can't assist me but no one would even bother to look little bit deeper into my complaints over the past 2 years on one specific case. They said they'll foward the matter to relevant department for investigation thus knowing it will never be resolved. They know exatly how to waste time both Krugersdorp and Randburg branch. I trusted Krugersdorp branch to sort out what Randburg branch couldn't but only to get a kick in the face.Their excuse after wasting my time they come back telling me my policy lapsed somewhere for a period of 2 months and therefore can't revert me to a lawyer for assistance, so after spending plus minus 6 plus months on the very same case that was running for 1 and half year at Randburg branch before policy has lapsed they still did just exactly the very same thing as the Randburg branch going back and forth with nothing to show. If by any chance LegalWise has any reputation left they would've resolved my case long time back but instead they're ignoring facts that they have wasted my time by both Krugersdorp and Randburg branch. LegalWise only see me the customer as the bad person here. LegalWise services is truly the worst I've ever experienced. This is so unreal and unbelievable!