LR
Louis R

1 reviews | Active since Dec 2013

30 Mar 2021, 11:25

LegalWise sService BAD.....

LegalWise give really bad service. We rent a house and run a business from the house. The owner and rental company give us problems and their layers write the 1 useless meaning less letter on the other. If they don't come right with the 1 matter they going for an other 1. So it go on and on and on. Now after 1 visit to LegalWise Bellville they told my wife its a business matter...? Really. The house is under my wife's name on the rental agreement or contract and we life in the house and do business from the house.

It seem to me they don't have the knowledge to fight my wife's case and now they have an excuse? Why must I pay every month for a service like this that cannot protect our rights and give me the service i paid for?

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Replies (4)
LegalWise
LegalWise's reply30 Mar 2021, 12:01
Official
Hi Louis
 
 We refer to your complaint. We apologize for the experience you had with our service.
 
 We are investigating, we will revert to you.
 
 Thabo Singela
 Consultant: Customer Care 
LegalWise
LegalWise's reply30 Mar 2021, 12:57
Official
Hi Louis

We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor, Nwabisa Hoho . We further confirm that our Senior Legal Counselor has been in contact with you and your matter is receiving attention.

Our offices remain committed to assisting you and we once again apologize for any remiss in our service. 

Thabo Singela
Consultant: Customer Care
LR
Louis R's update30 Mar 2021, 13:10
Reviewer Update
Thank You LegalWise ( Thabo Singela ) for your quick responds. With a service like this we can work together for years. Will let you know what happens and keep you up to date.

Again Thank You for your quick response.
LegalWise
LegalWise's reply31 Mar 2021, 07:27
Official
Hi Louis

We refer to your complaint and thank you for affording us time to investigate your complaint.

We confirm that your matter is receiving attention .

Please do not hesitate to contact our Customer Care team in future for further assistance in your matter.

Thabo Singela
Consultant: Customer Care