1 reviews | Active since Feb 2017

04 Nov 2019, 10:27

LEGALWISE - *****S

LegalWise has very poor service. I have opened a case with for assistance with a claim against previous houseowners. This case file is with the Benoni branch. I have escalated for assistance on numerous occasions and both times I have been assured I will get a call. I still have not received a call. I am a beyond dissapointed as this is my 1st request for assistance after years of paying LegalWise. This matter has been going on for just on a year and all that had to be done was a sheriffs letter be delivered to the people but they do not pay their attorneys/tracers and then leaves the client hanging. but they are oh so quick to take money each month, well lets see when i return all debit orders. They are *****s and ******, sorry I ever joined them. Should have gone to Clientele.

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Replies (2)
LegalWise
LegalWise's reply11 Nov 2019, 09:25
Official
Dear Chantal 

Thank you forproviding us with your details. We are sorry to hear that you are not receiving the assistance requested. 

We are currently investigating. 

Head Customer Care

LegalWise
LegalWise's reply19 Nov 2019, 10:24
Official
Dear Chantal  

We have investigated the matter and again apologise for the experience you encountered. 

We confirm that our Claims Manager; Antonia Smith, has been in contact via e-mail and has explained the status of the matter and the remedial action. 

Should you require further assistance, please contact our Customer Care Department. 

Lee Pillay
Head: Customer Care