Legalwise service is a joke

I am a member of Platinum Membership but to say I am getting what I have been paying in the last 8 years, I will be lying. I have a flat in Durban KZN but because of work I reside in Gauteng province. I got my relative to stay in my flat as tenants. The money they pay me is for me to pay levies and rates. April last year (2022) it happened that it rained a lot in KZN and this affected the building ablution system. The sewerage line was pouring out the flat above mine and flooded the whole place. This sewerage smelly water seep through the floor into my flat below and damaged the entire contents, built in, kitchen, carpets and tiling. I immediately reported the issue the body cooperate who lodged the claim on my behalf together with building managing agent.

When the settlement offer was issued, it came out way to low to the amount of damages cost. I wrote a rejection letter with reasons and never got a response to my letter every since and this was around July2022. At this time I had already involved Legalwise to assist me and everything was going well with difficulties I must mention.

The problem started this year when the matter had to be taken to ombudsman. We took the matter to ombudsman because no one was helping me with my claim from the building management and because I am lodging the claim as a third party, ombudsman does not deal with the third party issues. This is where Legalwise informed me that they cannot assist me because this is not what I am pay for for my premiums. Mind you I am on Platinum. Some regulation section was highlighted for me. I tried to reason to the lady that I am a Platinum member but was told that because I have tenants at my flat and drawing money out of it, it becomes a different section of the law. I should rather find a private law firm. I agued further that I am not claiming for the damaged contents to be replaced but for my flat fixtures to be repaired but still I was told I cannot be helped. I asked for a rejection on writing and I have never received it a month later after I requested it. When I make a follow up on the phone, my call is never returned.

I just want to make everyone aware that this is business when you are in trouble you will be alone. Only those with easy cases will praise the company. I would say ask for what is not covered on what you pay not what they offer. I feel like I wasted my hard earned money for over to year with nothing to show when I am in trouble.