Legalwise - sense of security for fools only (I was one)

My case took 7 years (was hit by a tour bus head on whilst cycling) and I regret to this day ever being a Legalwise client. The first attourney appointed took 2 years to do nothing then gave up on the case, then the second attourney's promised court cases that never came, I did not give up. I can only guess that the rate Legalwise pay attourneys makes it uninteresting for them to prioritize the cases and in my case the wrong entity was sued (the individual not the company of the tour bus). You wait for long periods on hold when you want to get clarification and all the call staff sound like they don't want to be there and try to pass you to the next person as quickly as possible and then you often get cut off. My case was won as the defendant (who most likely has moved after 7 years) did not pitch and Legalwise wont pay for track and trace (the Legalwise rep stated she doesn't think they do), so I cannot claim the damages I incurred despite the outcome, neither does LegalWise wish to claim the costs that the case would have awarded them back (wonder if the underwriters are happy about that?). My experience is poor attitude from call centre staff, overworked and underpaid attourneys appointed and you are better off paying an attourney directly if you want something to happen within an acceptable time (i had to really push to get anything to happen within 7 years! Whilst writing this piece I have been on hold by Legalwise as I wanted to know why the last two letters from the attourneys have gone unanswered by LegalWise and have just been cut off again!