PM
Pakamisa M
1 reviews | Active since Nov 2019
04 Nov 2019, 07:46
LegalWise poor service
LegalWise has very poor service. I have opened a case with for assistance with an insurance claim. This case file is with the Centurion branch. I have escalated for assistance on two occasions and both times I have been assured I will get a call. I still have not received a call at all. This is shocking as I am a platinum card member. I am a bit dissapointed as this is my 1st request for assistance after years of paying LegalWise.
Helpful (0)
Replies (1)0
Replies (1)
LegalWise's replyOfficial
11 Nov 2019, 09:21Dear Pakamisa M
We are sorry to hear about the service you received.
We have escalated the matter to our Pretoria Branch Manager Claudia Moolman. She has confirmed that you have been contacted and provided with the required documentation. It would seem that our initial mails had not reached you.
Please contact our Customer Care Team should you require any further assistance.
Lee Pillay
Head Customer Care
We are sorry to hear about the service you received.
We have escalated the matter to our Pretoria Branch Manager Claudia Moolman. She has confirmed that you have been contacted and provided with the required documentation. It would seem that our initial mails had not reached you.
Please contact our Customer Care Team should you require any further assistance.
Lee Pillay
Head Customer Care
LegalWise's reply11 Nov 2019, 09:21
Official
Dear Pakamisa M
We are sorry to hear about the service you received.
We have escalated the matter to our Pretoria Branch Manager Claudia Moolman. She has confirmed that you have been contacted and provided with the required documentation. It would seem that our initial mails had not reached you.
Please contact our Customer Care Team should you require any further assistance.
Lee Pillay
Head Customer Care
We are sorry to hear about the service you received.
We have escalated the matter to our Pretoria Branch Manager Claudia Moolman. She has confirmed that you have been contacted and provided with the required documentation. It would seem that our initial mails had not reached you.
Please contact our Customer Care Team should you require any further assistance.
Lee Pillay
Head Customer Care