Legalwise Poor service and no interest

I’ve been a member of legalwise for over 5 years and when I really needed them they failed with their list of attorneys that are not interested in matters because legalwise pays them peanuts to fight our matters in court.just to an example of one issue I’m experiencing right nw …..There’s an employee by the name of Basetsana Sebotsa (legal counsellor) she opened a file for me 5 months ago and gives me feedback once every 3 4 or 5 weeks and with no progress at all from day 1 till month 5. When I asked for regular feedback like once a week she said she could not do that because she has other work to do (as if I don’t pay my premiums) I asked for an attorney to be assigned and was refused.