Legalwise Poor service

To whom it may concern I've joined Legalwise in 2012 and I've never missed any of my monthly premiums. I was hit at the back in December 2016 on the 22nd by another car. I tried to submit all the documentation that was required by the third party's insurer including the 2 quotations which I have paid from my pocket. I then escalated the matter to Legalwise to assist me getting my car fixed, I've been following up with them on a monthly basis. I've been dealing with Daniel Zantsi, I then reported his bad service to his Manager Cindy. Cindy referred Daniel back to contact me, he requested me to contact him on the 17th October 2017, I called today, he's no longer working for Legalwise. His last day was Monday, 16th October 2017. I'm in need of your assistance, as my brake lights are no longer working due to the accident. I took the matter to them as my Lawyers but the service I'm getting is poor, I am the one who's following up with them constantly - they never bother to resolve the matter with MIWAY. And now, they say a new lady will call me by the name Candice.