Legalwise Platinum - Ineffective and toothless

I raised a Telkom issue with Legalwise over 3 months ago, assigned to the Durban, Pinetown office. The issues was that Telkom said I was in a contract even though I did not sign one and the cancellation requests were not being upheld which resulted in me being incorrectly billed for months.

After a month I had feedback from Legalwise telling me that I was in a contract. Telkom had told the Legalwise adviser this and Legalwise did not even bother to challenge it and simply passed the information on to me, thinking the matter was now closed. I had to re-explain to the adviser what the issue was, which is; I should not have been in a contract in the first place. This was very frustrating.

To date, roughly 10 weeks later Legalwise has still not resolved this, they simply send emails to Telkom and wait for a response until I ask them for a progress update. This is terrible service, I am not getting the service I pay for!