LegalWise passing the buck

I lodged a claim with LegalWise to resolve the short payment of my GEPF as the tax was incorrectly calculated by SARS due to GEPF not submitting a request for tax exemption, and withholding payment of 1st amount due. I provided all the information to LegalWise but now I'm expected to write a letter requesting calculations from GEPF when they refused to help me before approaching LegalWise for legal help. I am very disappointed in the manner in which my cases are being handled by LegalWise. How can they expect a client to draft letters when they have been appointed to assist me? I don't have confidence in LegalWise as a result thereof. What are we paying for as clients? It is my expectation to be legally properly assisted by LegalWise