KT
Keith T
1 reviews | Active since Mar 2015
17 Dec 2019, 16:19
LegalWise or NOT
On 5 August 2019 I raised a case with LegalWise for an accident i was involved in. Before they could help me i went through a round robin from pillar to post for them to identify who i was(imagine if i had been wrongfully arrested then they deny knowing you at all). i manged to get through to the service desk and a case was opened. i sent threw the case residue that included my whole fight with Discovery. The lawyer read through the documents and came back to me saying we had to sue the other part directly. He asked me to go to the police station and retrieve my police report copy which i did. i took the report to him and dropped it off at the office. there after he went through the report then decided he needed the other perty's address. He emailed and asked that i go ask the police for the guy that bumped me's address. I went to the police station 4 months later and the police said it was against the law to give such detailing to contesting parties. I raised a formal complaint with LegalWise who then sent me a patronizing individuals to tell me i didnt know what i was talking about because the lawyers know best and they are always busy. A gentleman from Germiston branch said he would instruct the advocate from Kempton park to get the information he required from the traffic department or the Ministry if thats what it would take. A few days later i got a call from the Kempton Advocate asking me to get in touch with a guy that would assist. i provided the gentleman all the details but i never heard back from him. He then told me he would furnish the lawyer with the details. i kept calling the law firm but i was always told the lawyer is busy. I then got an email from him telling me about how the accident was with a policeman bla bla bla. I WAS NEVER in an accident with a policeman!!!! Its been 4 months guys with no movement on a case? i have been paying LegalWise for 4 years without asking for anything, is it that HARD to please a paying client? I have to get responses by throwing tantrams on these forums!!
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Replies (3)KT
Keith T's updateReviewer Update
30 Dec 2019, 13:54So in a pathetic perversion of righteous intent, LegalWise sent 2 individuals to attempt a resolution with my case. A Thandi from customer care called and said she would assign a Mervin(senior someone) to resolve my case. Mervin called with some scripted emphathy speech and promised to resolve this case. A few days later he called to ask if their attorney had called me and i said no. He tried to call the lawyer whom he could also not find for whatever reason. Imagine internally LegalWise cannot control its own people and i am supposed to somehow get it right. Mervin then called me on the 23rd and promised to get back to me on the 27th, guess what both him and Sabelo did not call me, living up to the reputation. Thandi from customer services also promised and like a LegalWise individual she also didnt. Today i received a call from one lady from customer care wanting to know the status and i told her nothing had moved, she inturn followed up with Sabelo who called to give me a new set of excuses. So a lawyer, a whole fully qualified one took up my case on 05 August 2019 and today is 30 December all i have been given are excuses. I have been paying LegalWise since 2015 how is this fair. The attorney said he was going to use his friend to trace the the other party in the accident, the friend brought back wrong information. what
kind of nonsense is this. Is this even legal? if it is why does it take so long? Today i protested that it was un acceptable and a law firm called Legal Wise sends me a referral letter to look for another lawyer?? should i not be getting another lawyer to sue LegalWise for wasting my time and taking money from me for 4 years then denying me a service??
kind of nonsense is this. Is this even legal? if it is why does it take so long? Today i protested that it was un acceptable and a law firm called Legal Wise sends me a referral letter to look for another lawyer?? should i not be getting another lawyer to sue LegalWise for wasting my time and taking money from me for 4 years then denying me a service??
KT
Keith T's update30 Dec 2019, 13:54
Reviewer Update
So in a pathetic perversion of righteous intent, LegalWise sent 2 individuals to attempt a resolution with my case. A Thandi from customer care called and said she would assign a Mervin(senior someone) to resolve my case. Mervin called with some scripted emphathy speech and promised to resolve this case. A few days later he called to ask if their attorney had called me and i said no. He tried to call the lawyer whom he could also not find for whatever reason. Imagine internally LegalWise cannot control its own people and i am supposed to somehow get it right. Mervin then called me on the 23rd and promised to get back to me on the 27th, guess what both him and Sabelo did not call me, living up to the reputation. Thandi from customer services also promised and like a LegalWise individual she also didnt. Today i received a call from one lady from customer care wanting to know the status and i told her nothing had moved, she inturn followed up with Sabelo who called to give me a new set of excuses. So a lawyer, a whole fully qualified one took up my case on 05 August 2019 and today is 30 December all i have been given are excuses. I have been paying LegalWise since 2015 how is this fair. The attorney said he was going to use his friend to trace the the other party in the accident, the friend brought back wrong information. what
kind of nonsense is this. Is this even legal? if it is why does it take so long? Today i protested that it was un acceptable and a law firm called Legal Wise sends me a referral letter to look for another lawyer?? should i not be getting another lawyer to sue LegalWise for wasting my time and taking money from me for 4 years then denying me a service??
kind of nonsense is this. Is this even legal? if it is why does it take so long? Today i protested that it was un acceptable and a law firm called Legal Wise sends me a referral letter to look for another lawyer?? should i not be getting another lawyer to sue LegalWise for wasting my time and taking money from me for 4 years then denying me a service??
KT
Keith T's updateReviewer Update
31 Dec 2019, 09:37I cannot believe LegalWise, a certain Thabile called me to tell me that LegalWise cannot help me most specifically after taking my money since 2015!!! I rep**** and said i understand if its beyond them but may i know what they did exactly and she could not answer me. How Thabile how do you not know if you work in LegalWise. Let me tell you what they did : 1) asked me to forward all correspondence on the case. 2) 2 weeks later they said they read through the docs but they were advising we demand payment directly. 3) 2months laterasked me to go get my police report because they are too busy. 4) Asked me to go get the other party's address from the police. The police said its ******* to handover people's information as per the POPI Act any law firm should know that. 5) i raised a complaint with customer care a gentleman that heads Germiston branch called me and said he would instruct someone to write to the traffic department nobod did. 6) i got a call from LegalWise to call someone that would assist that person did not assist me, according to Mervin that is not even on record a LegalWise. 7) I complained again via HelloPeter and twitter then Mervin and Thandi called me. 8) Mervin promised he would follow up with the lawyer and Thandi would oversee that Mervin did his part. 9) Mervin called me to tell me they could not find the attorney internally for unknown reasons. He called me on a monday and assured me i would be assisted before the 27th. Mervin said sabelo had told him they would use their contact to try and do something and call me on the 27th. No phone call came in. When Sabelo called me he called me with a further excuse about his contact who was on leave when i complained he said he was getting another lawyer.
MY FRUSTRATION IS ITS BEEN 4 MONTHS 24 DAYS!!!. why was this not done within the first 2 weeks? I provided LegalWise with cellphone numbers, emails and work address for the other party why was nothing done. IT TOOK ALMOST 5 MONTHS TO FORWARD MY ISSUE TO SOMEONE THAT KNOWS HOW TO DEAL WITH IT? THE GROSSNESS OF THIS INCOMPETENCE IS UNACCEPTABLE. THE CAR I HAVE IS SMASHED MOSTLY BECAUSE MY LAWYWERS WILL NOT DO ANYTHING ABOUT IT!! I asked when the attorney's will be available CUSTOMER CARE does not know when, what kind???
MY FRUSTRATION IS ITS BEEN 4 MONTHS 24 DAYS!!!. why was this not done within the first 2 weeks? I provided LegalWise with cellphone numbers, emails and work address for the other party why was nothing done. IT TOOK ALMOST 5 MONTHS TO FORWARD MY ISSUE TO SOMEONE THAT KNOWS HOW TO DEAL WITH IT? THE GROSSNESS OF THIS INCOMPETENCE IS UNACCEPTABLE. THE CAR I HAVE IS SMASHED MOSTLY BECAUSE MY LAWYWERS WILL NOT DO ANYTHING ABOUT IT!! I asked when the attorney's will be available CUSTOMER CARE does not know when, what kind???
KT
Keith T's update31 Dec 2019, 09:37
Reviewer Update
I cannot believe LegalWise, a certain Thabile called me to tell me that LegalWise cannot help me most specifically after taking my money since 2015!!! I rep**** and said i understand if its beyond them but may i know what they did exactly and she could not answer me. How Thabile how do you not know if you work in LegalWise. Let me tell you what they did : 1) asked me to forward all correspondence on the case. 2) 2 weeks later they said they read through the docs but they were advising we demand payment directly. 3) 2months laterasked me to go get my police report because they are too busy. 4) Asked me to go get the other party's address from the police. The police said its ******* to handover people's information as per the POPI Act any law firm should know that. 5) i raised a complaint with customer care a gentleman that heads Germiston branch called me and said he would instruct someone to write to the traffic department nobod did. 6) i got a call from LegalWise to call someone that would assist that person did not assist me, according to Mervin that is not even on record a LegalWise. 7) I complained again via HelloPeter and twitter then Mervin and Thandi called me. 8) Mervin promised he would follow up with the lawyer and Thandi would oversee that Mervin did his part. 9) Mervin called me to tell me they could not find the attorney internally for unknown reasons. He called me on a monday and assured me i would be assisted before the 27th. Mervin said sabelo had told him they would use their contact to try and do something and call me on the 27th. No phone call came in. When Sabelo called me he called me with a further excuse about his contact who was on leave when i complained he said he was getting another lawyer.
MY FRUSTRATION IS ITS BEEN 4 MONTHS 24 DAYS!!!. why was this not done within the first 2 weeks? I provided LegalWise with cellphone numbers, emails and work address for the other party why was nothing done. IT TOOK ALMOST 5 MONTHS TO FORWARD MY ISSUE TO SOMEONE THAT KNOWS HOW TO DEAL WITH IT? THE GROSSNESS OF THIS INCOMPETENCE IS UNACCEPTABLE. THE CAR I HAVE IS SMASHED MOSTLY BECAUSE MY LAWYWERS WILL NOT DO ANYTHING ABOUT IT!! I asked when the attorney's will be available CUSTOMER CARE does not know when, what kind???
MY FRUSTRATION IS ITS BEEN 4 MONTHS 24 DAYS!!!. why was this not done within the first 2 weeks? I provided LegalWise with cellphone numbers, emails and work address for the other party why was nothing done. IT TOOK ALMOST 5 MONTHS TO FORWARD MY ISSUE TO SOMEONE THAT KNOWS HOW TO DEAL WITH IT? THE GROSSNESS OF THIS INCOMPETENCE IS UNACCEPTABLE. THE CAR I HAVE IS SMASHED MOSTLY BECAUSE MY LAWYWERS WILL NOT DO ANYTHING ABOUT IT!! I asked when the attorney's will be available CUSTOMER CARE does not know when, what kind???
LegalWise's replyOfficial
31 Dec 2019, 10:38Hi Keith T
We are sorry to hear about your experience.
We have contacted you today as Customer Care, we are still investigating and we will revert to you in due course.
Connie Serekoeng
Consultant: Customer Care
We are sorry to hear about your experience.
We have contacted you today as Customer Care, we are still investigating and we will revert to you in due course.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply31 Dec 2019, 10:38
Official
Hi Keith T
We are sorry to hear about your experience.
We have contacted you today as Customer Care, we are still investigating and we will revert to you in due course.
Connie Serekoeng
Consultant: Customer Care
We are sorry to hear about your experience.
We have contacted you today as Customer Care, we are still investigating and we will revert to you in due course.
Connie Serekoeng
Consultant: Customer Care