SM
Success M

1 reviews | Active since Jan 2021

02 Feb 2022, 11:20

LegalWise or Legal Foolishness

Horrible customer experience. Please don’t join this “legal protection” I’ve been a member with them for around 1 year and I’ve derived no benefit from their cover. Whenever I have a legal concern they always tell you it’s not covered. Save your money and have a separate account to save your legal fees if you are concerned about such. Their membership line take almost 5 mins for an agent to even pick up the phone. My current request to cancel has been bounced around. They said call membership and then they refer you back to customer care. Absolute nonsense. Now I have to wait 48 hours for a call back to allow me to cancel. I’ve wasted almost R2600 for legal cover which did not demonstrate any value/benefit.

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Replies (1)
LegalWise
LegalWise's reply02 Feb 2022, 13:30
Official
Hi Success Thamsanqa M,

 We refer to your complaint. We apologize for the experience you had with our service.
 
 We are investigating your concern and we will revert to you shortly.
 
 Thabo Singela
 Consultant: Customer Care