1 reviews | Active since Jul 2016
LegalWise only takes your money and never assists you!!!
I thought by joining LegalWise, that my family and i will be protected in every way and that LegalWise would always be there by my side, every step of the way.
Well, thats the impression i got anyway, with all the adverti*****ts and website postings LegalWise plasters everywhere.
I was so wrong!
I joined LegalWise in June 2024 on a GoldPlus membership. And my monthly premium is on a Debit Order.
I have 4 cases with LegalWise for the past 7 months and at NO TIME has any of the agents, supposed to be handeling my cases, ever been involved with anything, regarding any of my cases!
I have to beg them via email and be ignored each time and then escalate it to Customer Care and THEY ignore it (but ask the reception lady to call me and claim, that the matter has been resolved!).
I always have to do everything myself, by contacting via phone call or email, the people i reported to LegalWise.
At LegalWise, the person that ACTUALLY does the job they are getting paid for, is the receptionist!
Yesterday again, i tried contacting LegalWise urgently, in every which way and STILL i am being ignored (and their app & WhatsApp doesn't ever work!)...till the receptionist is going to call me again, stating that the matter has been resolved!!!
I pay a GoldPlus membership each month and i get ABSOLUTELY NOTHING out of it!!!
I need a LAWYER, that actually knows the law and will assist me, the way they are supposed to...!!!
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Senior Legal Counsellor has contacted you regarding your complaint and the matters are receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Senior Legal Counsellor has contacted you regarding your complaint and the matters are receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
