legalwise not replying to cleints questions & VICTIMSING with NARROW MINDED approaches!

After numerous emails to legalwise, without any reply from legalwise, in trying to get a statment & the correct Eastpay number, since the number on my card was faded away. I also menetioned in my emails that the payment link, supp**** by legalwise, wasn't working! legalwise, has just ignored me & the only email, I received was to notify me that my cover has been cancelled. Even after I have emailed legalwise, with proof, is was still cancelled. Everybody is ENTITLED to a to receive a invoice or statements, on request & alsotimelessly replies to emails! Just plain, TERRIBLE service by legalwise, with a NARROW MINDED approach & application, to this matter!