Legalwise not delivering good service anymore

I reported a problem regarding the Body Corporate to Legalwise in 2016. First I was referred to attorney Letitia du Toit and she did a good job of assisting me. The matter was referred to CSOS as Legalwise insisted on that, where the problem was not resolved. Then Legalwise referred the matter to attorney Annelize Venter. This attorney did not assist me at all and the matter was then referred to Sudeshnee Naidoo. In the beginning it seemed to me that this attorney would get the matter resolved, but the situation has gone from bad to worse. As so much time has lapsed, the problem has become compounded. An attorney, a Mr Gaju, at this office was suppose to meet with me regarding a recent development on the case. On 10 May I received a link for a meeting with Mr. Gaju, without any time indicated., making me seriously question Mr Gaju's time management skills. After following up several times, I was told the meeting was scheduled for 10 am. on the 11th of May. On the 11th of May I was online to do the planned consultation, but Mr. Gaju was not available. On inquiring, Mr. Gaju was called to court. Then I had a brief telephonic consultation with Mr. Gaju the next day and was promised a letter would be sent this week. This week despite following up several times, I have received nothing. I do remember a time when the service that Legalwise provided was outstanding. It is not anymore. I had a long conversation with Warren at Legalwise on the 8th of May 2023. Legalwise is aware of this longstanding problem and my frustration with it not being resolved. Yet Mr. Gaju has not even drafted the letter that has to be written. Last year I joined Law on Call of FNB and I have had a good experience of being assisted by them. They do not cover this matter as it dates back to 2016. I did phone Legalwise before writing this review, but once again I was not assisted.