LegalWise - No Response or Action makes this a useless servive that i wasted money paying for

So far, i am very disappointed in the service received via LegalWise. In fact, disappointed is a bit of an understatement, considering that this is the first time i am using the service, after being a platinum customer and paying premiums for a few years. I logged this issue in December and fter supplying all required info, never received any response. I spent days phoning and leaving messages for the legal advisor … and eventually received call back after an unreasonably long period of time. By this time i had already addressed the issue directly with the store and they had promised action. Now that the action has not materialised, i escalate back to the legaladvisor by email...and 2 days later, still no reply. Looks like i will have a repeat of the December issue, where my case is simply ignored and i am unable to get any sort of advise or guidance. Really, all i would like is a simple explanation of my options, and perhaps a letter to be compiled for the store which should hopefully motivate them to resolve my issue. Is it really that hard? I am on the verge of just cancelling my subscription (does not seem to be any use anyway) and write of the years of premiums i paid for a service that does not deliver. Reference CVL***4.