NM
Nkosikhona M

1 reviews | Active since May 2021

10 May 2021, 14:09

LegalWise Legal Protection

I would never advise a person to join LegalWise, that Legal Aid is so useless when you need it. They have done dirty fir couple of times. I had a case with them, a very serious case that needed their immediate attention. Guess what they did:

I trusted them to defend my employment rights when they were violated. But guess what I reported my case in Sep 2020 now it's May 2021 and the abuse still continues. I follow up with them, they keep changing counselors which then take everything slow over and over.

When I call them, they are unreachable but they promise to call back then I never hear from them. When i call again same thing happens. I then write complaint on their website about their inadequate service, they call me promising they're going to fix the issues, then they disappear. I feel pain when I think of what I expected from them and what they are doing to me. 1. I call, they promise to call me back, they don't for days 2. They switch counselors on my case now and then. 3. Counselors fail to use their power from their knowledge to command a solution to my issue. I would never embarrass myself by telling people I have LegalWise as my legal protector. The deserve no star

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Replies (3)
LegalWise
LegalWise's reply10 May 2021, 15:48
Official
  Hi Nkosikhona M
 
 We refer to your complaint. We apologize for the experience you had with our service.
 
 Please allow our Customer Care team to contact you to address your concerns.
 
 Thabo Singela
 Consultant: Customer Care 
LegalWise
LegalWise's reply11 May 2021, 09:32
Official
Hi Nkosikhona M
 
 We refer to your complaint. We apologize for the experience you had with our service.
 
 We are investigating, we will revert to you.
 
 Thabo Singela
 Consultant: Customer Care 
LegalWise
LegalWise's reply11 May 2021, 11:33
Official
Hi Nkosikhona M

We confirm that we have investigated your complaint and it was escalated to the Regional Manager, Antonia Smith . We further confirm that our Regional Manager has been in contact with you and your matter is receiving attention.

Our offices remain committed to assisting you and we once again apologize for any remiss in our service. 

Thabo Singela
Consultant: Customer Care