TM
Takalani M

1 reviews | Active since Oct 2021

16 May 2022, 09:18

Legalwise is *******.

Legalwise is *******. I don't think I will continue with my membership.i have been in legal wise for more than 2years. And as far as I remember I have consulted only once and this is my second time.i have wasted my money . For a simple things they failed to represent me.this lady called snesisa nogqame is very useless I wonder if she do have qualifications for law. She didn't even bother to call me and explain everything in simple terms and gave me chance to ask the questions. I was the one always phoning and asking how far are you with my matter and what I keep receiving was they are useless SMS. This snesisa nogqame she deserves to Go to school again. I have kept paying my membership each and every month hoping that one day I will have law representative. This shows that this legalwise people they are just debiting my money for nothing. You know what not they don't deserve my money.infact they should refund my money they can't help me mus.

0
Replies (3)
LegalWise
LegalWise's reply16 May 2022, 10:39
Official
Hi Takalani dephney M,
 
We refer to your complaint. We apologize for the experience you had with our service.
 
We are investigating, we will revert to you.
 
Thabo Singela
Consultant: Customer Care 
TM
Takalani M's update16 May 2022, 22:48
Reviewer Update
Thanks, for attending to my complain I have received the feedback from Legal wise management and they apologize for what happened and also snesisa called me to apologize for lack of communication and explain to me exactly what happened am now feeling better and have hope that the matter will be attended to and I will get the feedback or update of the progress.

Thanks
LegalWise
LegalWise's reply18 May 2022, 12:11
Official
HI Takalani dephney M,

We refer to your above mentioned complaint and we confirm that we have investigate the above.

We further confirm that you have been contacted by the Komani Senior Legal Counsellor and an update on your matter has been provided to you.

We apologise for the remiss in our service and we remain committed to providing you with quality legal assistance.

Thabo Singela 
Consultant : Customer Care