LegalWise is a bunch of ******

My mom has been with Legalwise for the longest time, about 4 years ago a car smashed into our house, and that long and she has only had 2 court appearances, where on the last one it was decided that because the driver was hit buy a ttruck when he bumped into our house then the driver was not liable! So who is? and the lawyer is very slow and unresponsive, very annoyed with Legalwise.