LegalWise ignores ***** complains
Hi I'm very disappointed at how legalWise has been ignoring my complaint. A ********** policy was opened by an unknown legalWise broker using my personal details, including my persal number. I noticed that my money was being deducted by legalWise without my consent, I immediately went to their Pretoria cbd branch to report the matter, together with all the necessary documents that they needed from me, including a proof that I've opened a ********** case against them. I was then given a form to fill in and I submitted all the documents due by me and I was told to expect all my money to be refunded after 21 days. It's been approximately 4 months since I've lodged this complain and I have also mentioned that I want information of the broker that has somehow, i do not how ****** my personal details, so that he/she can be properly dealt with, but I have never heard from legalWise since. I called them a month after the complaint was lodged and I was told to expect my money back within 21 day (again) I've never had any policy with LegalWise and I do not want any with them, nor will I advise anyone to associate themselves with LegalWise because they do not take serious mattters like mine to consideration.
NB: my ID number was rearranged to ***, but everything else used is mine and they also tried to copy my signature.
We refer to your above mentioned concern and we thank you for bringing it to our attention.
Kindly allow our Customer Care team to call you to address your concerns.
Thabo Singela
Consultant : Customer Care
We refer to your above mentioned concern and we thank you for bringing it to our attention.
Kindly allow our Customer Care team to call you to address your concerns.
Thabo Singela
Consultant : Customer Care
As per our previous telephone conversation dated 24 December 2021, you said you will consult your finance department and give me feedback on Tuesday which was yesterday the 28th December 2021, but you have failed to keep your promise. After your call I had hope that there'll be a breakthrough, but it seems like it was just a call to silence me.
I want my money back and the details of the person who took the policy on my behalf. Looks like yet again a ******** case is being ignored.
As per our previous telephone conversation dated 24 December 2021, you said you will consult your finance department and give me feedback on Tuesday which was yesterday the 28th December 2021, but you have failed to keep your promise. After your call I had hope that there'll be a breakthrough, but it seems like it was just a call to silence me.
I want my money back and the details of the person who took the policy on my behalf. Looks like yet again a ******** case is being ignored.
We refer to the above message.
I can confirm that Mpho from our Member Admin department tried calling you on the 24th of December 2021 with no success.
We are in the process of finalizing your request and we will revert to you in due course.
We appreciate your patience.
Thabo Singela
Consultant : Customer Care.
We refer to the above message.
I can confirm that Mpho from our Member Admin department tried calling you on the 24th of December 2021 with no success.
We are in the process of finalizing your request and we will revert to you in due course.
We appreciate your patience.
Thabo Singela
Consultant : Customer Care.
Since there's no one communicating with me from your side ever since you said that you are finalizing my request, I'd like to know if whether my request was finalized or will i wait again another year? Or rather should I approach the court?
Since there's no one communicating with me from your side ever since you said that you are finalizing my request, I'd like to know if whether my request was finalized or will i wait again another year? Or rather should I approach the court?