LegalWise has no care once they have your money

If i could give you no stars I would. Your company has no telephone etiquette, no urgency in the job function and surely do not care about the customer journey. At point of sale you are sold hopes and Dream and when it comes time to claim the agents don't even have the decency to spell your name correctly. I've been promised callbacks more than 5 business days later still no call. I called this morning was passed to 4 different people having to reexplain each time how your company has failed to deliver the service they are paid for and was falsely passed on each time eventually I got off the phone after another bunch of wasted airtime and still no help. Please don't be fooled by the smooth talking sales agents as the rest of the journey truly is appalling. Marlize (who took over under the pretence that she was the person I needed to speak to) you spoke to me as if I was a child telling me you could listen to me complain the whole day! How about you train your agents so I won't have to spend the whole day complaining but sure it seems like your managers are always not available that's because their probably always dealing with complaints due to your lack of etiquette and passion for your job. It's people like you who fail your company for passing me to your manager who happened to be ziyanda at reception who was much more trained in manners than you will ever be! I am so so so So unhappy you guys are a disappointment and a waste of money!