Legalwise Failed me!

Good Morning all,

I was a faithful and loyal paying customer of a Legalwise policy. They helped me with first appointing a law firm Whitchurch helped me win a CCMA case where I was targeted out of my daily survival . Wrote a great review of this in the past complimenting their service to me then.

As a year went by, I was faced with a nasty draining Same *** divorce from my ex husband who deliberately contested every time I served the sheriff with papers to be issued to him.

Attorneys that helped me with this did their part until the policy law of not been able to help proceed if it was contested then kicked in.

I was left helpless and at my last bits of patients ,on gaining my freedom back.

A debit order bounced for my premium then when I did have funds in my account, they would double or triple debit me R200 for the platinum policy, and that’s the highest paying plan!!

I then approached the high court to proceed with assistance and to find out that sheriff fees would be needed to serve once again, I then called Legalwise to update them on me taking this route and if they could assist with sheriffs costs. This was a back and forth communication between myself and their call centre team. Who then informed me, that because of the number of claims made it amounted to a cost close to not been able to assist me unless I waited a few more months to lodge a claim again. I asked what was the remaining balance and was told under R300, I have NEVER IN MY LIFE HEARD OF SUCH. Where a policy that you pay for can run down a cost like your bank account. Yet their supposed to be a security net in the event of any tragedy taking place. I begged for the sheriff fees to at least be considered to help me serve these papers.

However this came out of my own pocket eventually as I wanted out that non existent union urgently! Cancelled the policy and within two months was finally set free to a single independent guy that I have always been.

LEGALWISE YOU CONTINUE TO HARASS ME WITH YOUR RETENTIONS DEPARTMENT CALLING FROM A 011 NUMBER! I can not fight with a innocent person doing a ****ty job for the lack of customer consideration that you fail at. But surely at some stage I will report this to the ombudsman.

I’ve worked in call centres and know about leads been circulating in the systems or dialler lead set! But nothing is stopping your OT DEPARTMENT FROM ENTERING PEOPLES NUMBERS THAT REALLY DONT WISH TO PARTICIPATE IN A POOR SERVICE.

There are options with #Clientel and #scorpian amongst many others!

If you want to #WIN at customer service, you need to put your hard earned money and early alarm woken mornings into consideration for loyal paying people just like your self and the sheep that make these calls for their shepherd who eats big steaks at night and gives a damn about anything but the premiums increasing in numbers with retaining a person that has had the worst service given to them.

Stop this immediately.