Legalwise Experts in Prescription allowed my Matter to Prescribe

Legalwise has an extensive , comprehensive article on their website on PRESCRIPTION. I am a platinum members for years but I have experienced nothing but frustration from Legalwise for the past 7 years as the first part of my matter has prescribed. Legalwise claim to be experts in preventing our matters from prescribing, informing us as members of the public by their extensive article on prescription. In my opinion, It's purely a sales/marketing stunt. Be warned that according to Franscelle Isaacs, Manageress at Legalwise, they are only responsible for referring the client to an attorney and pay the required fees in terms of our policies. She was adamant that once referred to an attorney, the client then has a contract with that attorney who is then responsible to the appropriate Law Society. Legalwise is not responsible if the matter prescribes. Isaacs has the audacity to tell me that Legalwise has offered me quality service. It's laughable. Legalwise allows the first part of my matter to prescribe after three years and 7 years that's called quality service. I sent them another email on 06 March, she contacted me for the first time on 25 April 24, that's almost 13 working days later'(2 weeks) but she calls it quality service. The previous attorney/advocate was offered R3000 to peruse stacks of documents and provide an opinion. That small fee is a joke, no wonder Legalwise cases never receive priority. Be warned members that Legalwise will take our hard-earned money and will not take responsibility if the matter prescribes. The new attorneys appointed have been awesome, but Franscelle Isaacs wants to credit legalwise for the new attorneys' excellent service. Why did legalwise not take the matter away from the previous attorney before it prescribed and hand it to the new attorney? Why allow the matter to prescribe and then hand it over to a new attorney?