Legalwise don't deliver...

Today 26 February 2016 I called *** and spoke to Kuruleng to find the computer system was apparently 'down' so he promised to call me back when the system was 'back up and running'. <br> <br> By midday there was still no call back so I called Kuruleng AGAIN. He confirmed that my account at Legalwise has duly received my regular monthly payments of R X but my monthly subscription amount has been changed to R Y and Y-X has not been paid for 2 YEARS....<br> I explained to Kuruleng that it is inconceivable that the monthly amount was increased 2 years ago since I had not received any such notice of the increase!!??!!<br> <br> I explained that I want to be Treated Fairly and be given the Policyholder Protection 30days notice of the increase. He then said he would refer the matter to Vuyo -his manager. I insisted that Vuyo call me TODAY 26 February 2016 - but no one has called me. <br> <br> Do Legalwise NOT care about the customers who pay their salaries?<br> Why then do customers have to spend a fortune on telephone calls just to hear idle promises?<br> Perhaps the Ombudsman and the FSB should be made aware of Legalwise non compliance with Legislation?<br> <br> I expect 30 days notice of any increase please