LegalWise does not want to spend money to fight for my rights.

Good day all,

I went to Legalwise after I was morally abused by this company that is selling wood materials to build cabinets. The minute I got to LegalWise they kept on giving me excuses as to why they cannot take my case. The first comment was, "yuuu! Do people still complain about being ill-treated because of their color?" One of the reasons they gave me was that they can't help me because they don't take third-party situation cases. I had to stand there firmly and tell them that, The Carpenter sourced the quote for me and I am the one who paid the quote directly to the company and then directly sent them my proof of payment. The Gqeberha Manager told the Councillor who was helping me to just open the case and then close it again. They told me I don't have a case. I refused to take that, I asked for an appointment with the Manager. On the day of the appointment, the Manager called me an hour before our meeting time. She was calling me to convince me that I have no case against this company and all this time she was missing the point because the cancellation I made to this company was not because of the late delivery but because of their ill-treatment against us and demeaning us even after I have sent them a cancellation letter. But because I am fighting for my rights here and will not be bul**** to pay for bad service, I did not allow the Manager for Legalwise Gqeberha to dismiss me. They finally referred my case to their Head Office. Johanna Seshona was the one handling the case, under the Supervision of Marcy Gregory. They started with my case but I was not happy with the communication at all. They would just email me the reply from this company I opened the case against and not say anything. Like, ask me what I say about their reply and then discuss the next step with them. I would call their help desk to request their call and I would receive the phone call after 2 to 3 days after requesting a call more times.

Yesterday, the 22nd of February 2023, the problem started again. I think it was triggered because Legawise was supposed to refer my case to the lawyers who have to summon the company I have lodged the case against. Johanna said Mrcy gave her a letter that states that they won't be able to assist me because the material I bought from this company was for my grandmother's house where I am residing at the moment. So, I asked Marcy that does that mean Legalwise does not take clients who are staying at their parent's houses or houses that are not under their names. She said my situation is different.

In Marcy's way of trying to explain their rejection to me, she created a scenario where maybe her father buys a wedding dress for her. Now, because the dress is not for him, she says he can't lodge any summons for the dress company, it should be her who does Marcy.

I told her I don't understand because let's say I am buying a wedding dress for my daughter as a gift. I want to surprise her. I go to the dress shop, tell them what I want, and even give them the measurements. I then pay for the dress with my debit card. They never met my daughter. I am the one who is there dealing with them as a customer. When I come again to check for my daughter's dress, the person who is servicing me that day gets very ****y and arrogant with me all the way. Then I cancel my dress order right there. The cancellation is best on the ill-treatment I received whilst they were servicing me not on the reasons or complaints my daughter found when the dress finally reach her. She has not received the dress. She knows nothing about it and so as the person who is servicing me at the dress shop. She/he knows nothing about my daughter. Never met her. She ill-treats me as I am there and I cancel the order as my customer rights were never met.

Legalwise says it should be my grandmother (who is late by the way) who must lodge the summons against the cabinet material company. I am asking on what grounds? Because, I am the one who was buying the material and got treated badly, my grandmother knows nothing about that. She has never met these people. I went to Legalwise to ask for their assistance as I am being victimized and bul**** by this company. Not because the material was bad or not the right color. But because they have morally ill-treated me. What they have done to me led me to cancel the order with them because I just cannot pay for that. Now the company continues to bully me to take their service anyway and I feel LegalWise is refusing me because the case got to a place where they finally have to put their money where their mouth is.