LegalWise does not want to help me

I have been a member of legalWise for more than 5 years. In 2015 i had a issue with my pension funds, i contacted them to help me they never helped me and i let it go. Last year towards the end of last year, the company installing fibre in our area damaged power supply to my house and they couldnt fix the damage, they had to involve Eskom. Eskom refused to come and fix the damage as they said i am not purchasing Electricity accordingly and for that reason, they will have to audit my meter box before they can fix the problem. I called Legalwise to help me with the matter and they couldnt help. I was without electricity for over two weeks. After that Eskom came and temporarily fixed (no audit was done on the meter box) i contacted legalWise to say, if Eskom came and fixed electricity without auditing the meter box it means i was falsely accused for not buying the electricity. When i say to Legalwise, i lost food due to not having electricity for over two weeks they said i must provide proof of damage and i said ok fine unfortunately i dont keep slips, but what about the fact that someone at Eskom was *********** to say i dont buy the electricity which wasnt true, how do we deal with that, like cant we claim for deformation of character, legalwise took me from pillar to post. Please advise on this matter.