LegalWise deduct from your account twice bad accounting

I signed up with legalwise online paid immediately with my card they denied the payment. I sent proof of the payment then they could not deny that I paid. Now they deducted debited twice from my account R360 on the 31 March & R213 on the 1 April for the same policy. I told them to refund the R360 and cancel the debit order. I received NO reply.