# LegalWise Complaint – 11 Years Without Justice

# LegalWise Complaint – 11 Years Without Justice

I am writing this review to express my extreme disappointment, frustration, and anger regarding the handling of my mother's case by LegalWise.

My mother was involved in a motor vehicle accident in February 2015. We are now in June 2026, more than 11 years later, and justice has still not been served. Despite being loyal LegalWise members for many years, the service we have received has been unacceptable.

Over the years, LegalWise assigned attorneys to the matter, yet at one stage the attorneys handling the case seemingly disappeared from the process. Communication has been poor throughout, updates have been rare, and we have often been left wondering whether any meaningful progress was being made at all.

After waiting more than a decade, we have now been informed that there is only approximately R20,000 remaining in the policy fund and that if we wish to continue pursuing the matter, we may be required to incur additional legal costs ourselves.

This is completely unacceptable.

How can a client be expected to bear further legal expenses when the matter has dragged on for over 11 years with little to no visible progress? Why should policy funds be depleted without the client receiving a successful resolution, especially when delays, changes in legal representatives, and poor communication were beyond our control?

My father has faithfully paid premiums to LegalWise for many years with the expectation that, when legal assistance was needed most, we would receive professional representation and support. Instead, we have experienced years of uncer*****y, lack of communication, and now the possibility of having to fund further legal action ourselves.

We entrusted LegalWise with this matter in good faith. Eleven years later, we are still waiting for answers, accountability, and justice.

I am calling on LegalWise to explain:

1. Why this matter remains unresolved after more than 11 years. 2. How the policy funds were depleted without a successful outcome. 3. Why clients should be expected to incur additional legal costs under these circumstances. 4. What steps LegalWise intends to take to resolve this matter urgently. 5. Why we have received so few meaningful updates throughout the duration of this case despite being paying members.

No family should have to wait over a decade for justice while receiving minimal communication and being told there is little funding remaining to continue the case.

Should this matter remain unresolved, we will have no choice but to escalate our concerns to the appropriate regulatory and consumer-protection bodies and seek an independent review of how this matter has been handled.

After more than 11 years without resolution, we believe it is reasonable to expect a full explanation regarding the management of this case, the depletion of available policy funds, the apparent lack of accountability for attorneys previously assigned to the matter, and the lack of meaningful progress despite years of membership and premium payments.

We hope LegalWise will take this opportunity to address these concerns promptly and provide a clear path toward resolution. If a satisfactory explanation and resolution are not provided, we will consider escalating this matter to the relevant regulatory and consumer-protection authorities.

We deserve answers, accountability, and a resolution.

I do NOT advise anyone to use them for ANY legal matters.