DN
Dumisani N

1 reviews | Active since Jan 2019

28 Jan 2019, 18:07

LEGALWISE BADSERVICE

I have been a member of LegalWise for close to 20 years, paying monthly premiums however the service I am receiving is nothing but shocking. I submitted a matter to Legal Wise Pretoria Office in 2011, case hasn’t been resolved yet in 2019.

I was referred to attorney who sat on the case and didn’t submit hands of argument resulting in us losing case. Attorney appealed the case with Labour Court and just sat on the case over 2 years, every time I call he would say he has filed papers with Labour Court. Went to Labour Court and was told they hadn’t seen or heard from him for over 2 years.

Went to LegalWise office in Pretoria to try and find out what’s happening with my case they too didn’t know what’s happening, allocated Attorney wasn’t communicating with LegalWise.

Finally changed my Attoneys last year September to Lingefeld & baloyi inc, based in Pretoria East, Constantia. I was referred to an attorney by the name of Wessels. I went and met Wessels for a consultation, he requested information which I subsequently submitted.

I have emailed him several time requesting status, even copied LegalWise without any success, when I call the office Lingefeld & Baloyi I can never go through to him and he never returns my calls or emails. I have passed by the office on numerous occasions I was told he isn’t in and never would even call. It’s so unprofessional from LegalWise and it’s Attoneys. I’m paying my premiums months yet I don’t feel valued as a client.

LegalWise and it’s Attoneys are just sitting on the case doing nothing about it. It’s been 7 years already how much longer should I wait.

How must I do for my case to be given necessary attention.

So much for having a lawyer in your side.

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Replies (2)
LegalWise
LegalWise's reply31 Jan 2019, 13:38
Official
  Dear Sir/Madam

We refer to the concerns raised.

Please note that we called the number that you provided without success. We have sent an e-mail to your address requesting further details.

Kind Regards
CS.  
LegalWise
LegalWise's reply01 Feb 2019, 16:25
Official
 Dear Sir/Madam 

We acknowledge receipt of the concerns raised. 

Please note that we have logged a complaint on your behalf,  we will be in contact with you as soon as possible. 

Kind Regards
CS.