1 reviews | Active since Dec 2018
LegalWise BAD SERVICE
I had the accident on the 15 January this year, The car that i was driving was my dad's car and not insured. I called Legal wise for assistance to get the other person to pay for the car as it his fault they **** to me saying they've opened a case for me and Nomthandazo or Nokuthula Mthethwa not sure about the name but her last name is Mthethwa from Maponya Mall is handling my case and will call me i only received a call after complaining from her and it was just for Road accident fund. A month later i called them to follow up on my case and i spoke to the Branch Manager whose name is Phillip and he promised that he will get someone to call me till to date nothing. I called again to follow up and the agent i spoke to she said Legal wise will call with 5 days it's been over 3 months now with no assistance received from Legalwise but Legalwise is still billing me monthly. Honestly since i have had this Policy I HAVE NOT RECEIVED ANY HELP FROM THEM AT ALL. I WOULD LIKE TO BE REFUNDED ALL THE MONEY THAT I HAVE BEEN PAYING MONTHLY. I WOULDN'T RECOMMEND LEGALWISE TO ANYONE AND WILL MAKE SURE THAT EVERYONE KNOWS HOW IT OPERATE.
We refer to your complaint. We are sorry for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We are sorry for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We confirm that we called you on the number provided, it was ringing continuously without an answer. We further confirm that we have investigated your complaint and it was escalated to the Paralegal Services Regional Manager, Antonia Smith. We are advised that you were contacted by the Legal Counselor, Xolani Nkosi in an attempt to resolve the complaint. Furthermore, e-mail communication was sent to you requesting further details in order to assist you.
We apologise for any remiss in our service, and thank you for informing us about your dissatisfaction.
Connie Serekoeng
Consultant: Customer Care
We confirm that we called you on the number provided, it was ringing continuously without an answer. We further confirm that we have investigated your complaint and it was escalated to the Paralegal Services Regional Manager, Antonia Smith. We are advised that you were contacted by the Legal Counselor, Xolani Nkosi in an attempt to resolve the complaint. Furthermore, e-mail communication was sent to you requesting further details in order to assist you.
We apologise for any remiss in our service, and thank you for informing us about your dissatisfaction.
Connie Serekoeng
Consultant: Customer Care