JG
Jenny Gloyn-Jones

1 reviews | Active since Jan 2021

06 Jun 2022, 16:12

LegalWise

WHAT AN EXPERIENCE... quick to sign you up... Give you wrong info on signing up. You the utilize their services and you query gets rejected!!!! Their stupid explanation it is an existing query which it's not. So I go back to the sales call where incorrect information is relayed at sales point 😡

I then mention I wish to cancel. I get informed that the correct department will phone ad this person cannot do cancelations. I miss a call the next morning... Receuve an email that my contract is canceled without me speaking to anyone in the relevant department and as I missed my calm they aUust went ahead and Cancelled my contract... ***, thus us a legal company operating like this!

I then request a refund on jy premiums... Guess what... I'm outside of my cooling off period.... SERIOUSLY

0
Replies (4)
LegalWise
LegalWise's reply07 Jun 2022, 08:01
Official
Hi  Jenny G,
 
We refer to your above mentioned concern.

May you kindly provide us with your ID or membership number to enable us to assist you further.

Nonhlanhla Kheswa
Consultant : Customer Care 

 
JG
Jenny Gloyn-Jones's update08 Jun 2022, 11:00
Reviewer Update
I HAVE LEFT A MESSAGE FOR A PERSON TO PHONE. CAN THIS BE DONE AS I'M TIRED OF SENDING MY INFO AND NOTHING GETS SORTED.

I WILL CONTINUE TO POST ON HELLOPETER UNTIL THEN



LegalWise
LegalWise's reply10 Jun 2022, 08:23
Official
Hi  Jenny G, 

Thank you for bringing your concerns to our attention.

We confirm that our Customer Care Team has contacted you to address your concern.

We remain committed in assisting you and we once again apologize for the remiss in service.

We are investigating, we will revert to you.

Nonhlanhla Kheswa
Customer Care Department 
JG
Jenny Gloyn-Jones's update13 Jun 2022, 11:22
Reviewer Update
CAN SOMEBODY PHONE ME!! YOU CAN'T CANCEL A CONTRACT WITHOUT MY CONSENT