Legal Wise no communication

So I approached Legalwise on the 14th November regarding an Harassment case against me. I was promise I will get an email same day from Legalwise regarding my case but did not received anything the next day I had to follow up regarding this promised mail of which I then received. Mr. Lityelovuyo Konqobe emailed me there after to advised me that he will be my legal counsellor. He advised me that an layer will be allocated to handle my case of whom will be in contact with me before my court appearance on Thursday 5 December 2024. On Wednesday 27 Nov. '24 I emailed Mr. Lityelovuyo to informed him that I had no response from any attorney as yet. On Sunday 1 December I put a complaint forward to legal wise regarding this and till date have not had any feedback. For Legalwise it is common Knowledge how the legal system operates but not for the public. And I found it unprofessional to ignore your client communication an not to mention any sort of guidance or procedures. Clearly Thursday 5 December '24 I will have to go to Court on my own with no Legalwise representer all though I pay my monthly fees. Not impressed at all.