Legal wise is a disappointment

I have been paying for for legal wise for as long as I can remember but when I was unfairly treated by motorbike dealership after a new bike broke down 2 times in just three months after purchasing it by the same fault. I handed my case with legal wise and made countless follow-up for mouths with them they finally gave me a lawyer when the lawyers took my case legal declined to pay because the motor bike was registered under my life time partner I have been with for years. But when I took the policy with legal wise they promised me not to worry my partner is automatically covered but now they telling me that I must write a motivation letter of why do I feel like legal wise should be paying for my case. This is not the first time legal wise have let me down. My mother is a platinum member for more than a decade they did the similar thing to her.