Legal Wise disappointed me

I am deeply disappointed with the service I’ve received from Lusanda Mahashe, who is handling my legal matter through LegalWise. My experience has been marked by poor communication and a lack of follow-through. I have sent multiple emails and attempted to get in touch over the past few weeks, yet I have not received any feedback or updates regarding my case.

This case is not just a legal matter for me—it’s a highly emotional and sensitive issue involving defamation. I expected empathy, responsiveness, and at the very least, professional courtesy. Unfortunately, Ms. Mahashe’s silence and apparent indifference have only added to the distress I’m already facing.

As a paying client, I believe I deserve timely updates and some level of engagement. I feel let down and ignored, and it seems like my case—and my concerns—are not being taken seriously.

I sincerely hope LegalWise takes this feedback seriously and addresses this pattern of neglect, both for my sake and for others who may be in similar situations. Till date I do not know what is happening and a lady called me from legal wise assuring me me that someone would call me back but till date no on has called me. What is difficult is seeing the perpetrator live her best life nothing happened. How long must I wait till legal wise finally assist with a claim that was reported mid month of April this year. I’m absolutely heartbroken and absolutely disappointed.