1 reviews | Active since May 2018
LEGAL WISE ARE TAKING YOUR MONEY AND NO SERVICE IS RENDERED AS PROMISED !!
My experience with LEGAL WISE BELLVILLE.
1) the consultant ZAC needs to be trained better or given another job he has up till today not helped me a single bit . 2)Legal wise HAS PROMISED THE FOLLOWING BEFORE I SIGNED UP Access to Justice Today, LegalWise aims to grant South Africans equal, fair and affordable access to justice and legal assistance. It gives people the opportunity to have access to a lawyer and enjoy even the most basic rights they have according to the law." 3)Our Service Driver Our Members form the core of our business. We provide Members with the power to enforce and defend their rights through professional legal representation. Should you become involved in a dispute, we offer appropriate legal counselling and cover benefits specific to your needs at affordable rates. Our professional Legal Counsellors provide a wide range of legal services delivered face-to-face, across our branches countrywide. Our experienced panel of attorneys also provide professional legal representation to LegalWise Members. A 24 hour LegalLine offers constant access – 24/7, 365. This means Members have legal protection and accessibility to the law at any given moment.
THESE ARE ALL LIES: 1) i have fixed a car through a mechanic 2)mechanic and engineer both messed up the car, when i dropped the car there was nothing wrong other than some oil usage 3)the car has been returned to me broken and the valve broke in the top and the piston hit the spark plug etc 4) the Engineer says it might be faulty valve they put in , but not taking responsibility 5) nor is mechanic whom i have now paid more than 22k
Legal wise tells me the following:
1)they cannot do anything 2)they cannot give guide lines as to who must pay for the damage or what is to happen 3) Legal wise has not contacted me if i havent ASKED THEM TO contact me 4) all direction from as to get the motor to engineer comes from me. 5) thus far i have been doing the calling and chasing up only to find out today nobody is wanting to take liability , they fixed the car broke the car i paid R22 k for them to break my car and my lawyers cant even contact me
I haven't been advised on anything of substance from LEGAL WISE no escalation to case , or a way forward
I need to cancel my policy urgent , LEGAL WISE TAKES YOUR MONEY EVERY MONTH BUT NOT WILLING TO DO ANYTHING TO HELP !!!
thanks
Dear Sir/Madam
We refer to your concern and we respond as follows:
(a) you consulted on the 22nd May 2018 regarding a Motor Vehicle repair matter
(b) you took your Audi A3 to Motor repair company for repairs
(c) the mechanic realised that the car had been tampered with, so he took your car to an engineer
(d) we further note that your car was with the mechanic for 4 months and you reported the matter to us on the 4th month being 22 May 2018
(e) the mechanic has made several promises to our Legal Counsellor about the report but has not provided same
(f) our system further shows that a call was made to you on the 28/05/2018 at 16:30 to provide you with feedback, that an e-mail was given to the mechanic for him to send us a report
(g) on the 30th May 2018 we sent an e-mail to you advising that the mechanic has informed us that he will send the cylinder to the engineers for assessment. He is not sure when the car will be complete
(h) on the 01/06/2018 our Legal Counsellor made contact with you to inform you that the mechanic does not have feedback as yet from the engineer.
(i) on the 05/06/2018 our Bellville Senior Legal Counsellor called you and you had a discussion regarding your matter. You had been informed that you need to wait until we get a report from the engineer
(j) on 06/06/2018 our Legal Counsellor called you and discussed your matter again, wherein you were given options and you decided to consult your husband. We are currently awaiting your go-ahead.
We have noted that you have regrettably cancelled your Membership and confirm that in light of the above we have endeavoured to assist you.
Kind Regards
CS.
Dear Sir/Madam
We refer to your concern and we respond as follows:
(a) you consulted on the 22nd May 2018 regarding a Motor Vehicle repair matter
(b) you took your Audi A3 to Motor repair company for repairs
(c) the mechanic realised that the car had been tampered with, so he took your car to an engineer
(d) we further note that your car was with the mechanic for 4 months and you reported the matter to us on the 4th month being 22 May 2018
(e) the mechanic has made several promises to our Legal Counsellor about the report but has not provided same
(f) our system further shows that a call was made to you on the 28/05/2018 at 16:30 to provide you with feedback, that an e-mail was given to the mechanic for him to send us a report
(g) on the 30th May 2018 we sent an e-mail to you advising that the mechanic has informed us that he will send the cylinder to the engineers for assessment. He is not sure when the car will be complete
(h) on the 01/06/2018 our Legal Counsellor made contact with you to inform you that the mechanic does not have feedback as yet from the engineer.
(i) on the 05/06/2018 our Bellville Senior Legal Counsellor called you and you had a discussion regarding your matter. You had been informed that you need to wait until we get a report from the engineer
(j) on 06/06/2018 our Legal Counsellor called you and discussed your matter again, wherein you were given options and you decided to consult your husband. We are currently awaiting your go-ahead.
We have noted that you have regrettably cancelled your Membership and confirm that in light of the above we have endeavoured to assist you.
Kind Regards
CS.