MD
Mike D
1 reviews | Active since May 2019
16 Feb 2021, 08:30
Legal 'NotSo' Wise
Shocking experience. Paid the premium before advice could be received, no problem. 4 phone calls, 5 emails (to members admin, legal advice and customer service) and the WApp service. Zero, not one response. Cancelled and will look elsewhere. Received email confirming cancellation, not even asking why, nothing ??? Not a problem but you'd think this was a customer focused business needing to understand the service they offer.
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Replies (1)
LegalWise's replyOfficial
17 Feb 2021, 11:54 Hi Mike D
We refer to your complaint. We apologise for the experience you had with our service.
We are sorry that we lost you as a Member, note that you are valued. We will be investigating your complaint and revert to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are sorry that we lost you as a Member, note that you are valued. We will be investigating your complaint and revert to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply17 Feb 2021, 11:54
Official
Hi Mike D
We refer to your complaint. We apologise for the experience you had with our service.
We are sorry that we lost you as a Member, note that you are valued. We will be investigating your complaint and revert to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are sorry that we lost you as a Member, note that you are valued. We will be investigating your complaint and revert to you.
Connie Serekoeng
Consultant: Customer Care