Legal misrepresentation

I recently went through a GBH attack at a property I was residing in. I contacted LegalWise and made my case known as having just occurred. After having spent a long period of time on the phone I signed up on their Gold package.

I was informed that I would be eligible to use the legal services after a 30 day period.

When I tried to exercise my right to so doing, I was informed that given I was not an existing member of LegalWise prior to the incident, I could not exercise representation.

I laid a complaint and asked them to listen to the recording of my discussion with their agent (as all calls are recorded).

They responded saying they had listened to the recording - which is a complete lie given if they had, it would have been evident of my disclosure of the recent incident.

I then asked them to send me the recording and never heard from them again.

I have never heard of people paying a monthly fee for legal services in advance - on the in-case you need legal representation?

This was clear cut misrepresentation.

The response times to asking for assistance (of which they made 1 or 2 phone calls) was slow, as, did I never receive any proof or copy of their endeavours.