MB
Mzamo B

1 reviews | Active since Nov 2013

23 Feb 2023, 17:27

Legal ******

I find it highly unacceptable the level of non-professionalism demonstrated by Legalwise in their failure to keep up to their promise and prioritizing a simple legal matter. Just because my Mother is an old black pensioning woman who is not legal savvy does not give you the right to ill-treat a paying client. It is now toward the end of the week now and we are struggling to get assistance from the person allocated to handle her file.

This requires not even a complaint with their department because today they demonstrated their level of incompetency which is the same as the rest of their staff.

0
Replies (3)
LegalWise
LegalWise's reply24 Feb 2023, 08:00
Official
Hi Mzamo B,

We refer to your above mentioned concern. 

Kindly provide Customer Care with your mothers Membership or ID number.

Nonhlanhla Kheswa
Consultant : Customer Care. 
MB
Mzamo B's update24 Feb 2023, 15:06
Reviewer Update
Policy number ***7
LegalWise
LegalWise's reply27 Feb 2023, 08:52
Official
Hi Mzamo B, 
 
We refer to your complaint. We apologize for the experience you had with our service.
 
We are investigating, we will revert to you.
 
Nonhlanhla Kheswa
Consultant: Customer Care